FAQ

Once you have placed your order, a confirmation email will be sent to track the status of your order. 

2. Can I change my order?

We can only change orders that have not been processed for shipping yet.  Once your order is marked as "Shipped" or "Delivered", then we cannot accept any edits to your order.  To make changes to your order, please reach out to through the Contact Us page.

3. Where do you ship?

We currently ship to the United States, Puerto Rico and Canada. 

4. How long does it take to ship my order?

Most orders will ship within 24-72 hours (except for holidays and weekends).

5. Do you offer expedited shipping?

No. Shipping is through USPS First-Class mail.  This generally takes 1-3 business days to reach its final destination.

6. What payment methods do you accept?

You can purchase on our website using a debit or credit card.

Additional payment options will be available soon.

7. Where is my package?

All orders come equipped with a tracking number. We are not responsible for lost, stolen, or damaged packages by the mail carrier. If your package was marked as "Delivered" but you did not receive it, please contact your local post office. USPS has geo-fence technology that provides an exact location of where the package was delivered to.  

8. Do you accept returns?

All sales are final. We do not accept returns, exchanges or give refunds. If an item arrives damaged, please provide a photo within 3 days of delivery and the item will be replaced.

9. What if I’m missing items?

All orders are counted, one by one, in the packing process to reflect the same number of items associated with the order. If you are missing items, please reach out to us through the Contact Us page